9 Must-Know Ecommerce Marketing Trends of 2020 (With Examples)

Digital consumers within the United States are clicking and tapping their option to greater than $374 billion in online sales in 2020, with no indicators of turning again. By 2024, ecommerce gross sales of bodily items are anticipated to prime $476 billion.

While this development is nice information for ecommerce shops, it additionally means companies should work tougher than ever to set themselves aside in a crowded digital setting.

Consider what occurs in one minute on the internet. Savvy shoppers are clicking on Facebook advertisements, following influencers on Instagram, accessing low cost codes on cell apps, and extra. They’re comparability purchasing on marketplaces, studying promotional emails, and spending nearly $1 billion on-line.

Source: LOCALiQ

How does a enterprise seize a buyer’s consideration on this digitally-driven world? Let’s kind via an important ecommerce advertising and marketing traits which might be gaining consideration and lifting gross sales for companies, so you’ll be able to see which methods are value attempting for your self.

Ecommerce advertising and marketing traits value contemplating for 2020 and past

The web affords entrepreneurs a quantity of efficient means of connecting with their current and potential prospects. High-quality content material that’s attention-grabbing, informative, and personalised may help prospects make buying selections and construct loyalty. A presence on a number of channels, together with digital messaging, social media, and video platforms, can open new methods of communication between manufacturers and prospects. Companies may also use machine studying, retargeting advertisements, and influencer advertising and marketing to establish and extra broadly goal an organization’s viewers phase. Let’s undergo every development individually, together with examples of every, that can assist you resolve wich ones will assist appeal to essentially the most related site visitors to your ecommerce website.

1. Quality content material continues to be an important

Consumers spend about one-third of their day participating with digital content material on a number of units. This means companies should ship top-notch content material to face out and appeal to a client’s consideration. Here are some examples of high quality content material that may assist drive related site visitors to your ecommerce web site:


Let’s say a buyer is in search of product data in your web site. An picture and fundamental product description provides them some particulars, however what in the event you’ve acquired a case examine about how the product made a distinction for a consumer or a video that brings the product to life? Helping a buyer visualize what a product can do for them brings them one step nearer to buying.

Interactive content material

You may also create a content material technique that matches a buyer to the best product. Check out this interactive quiz that skincare firm Bliss makes use of to suggest acceptable merchandise. It’s helpful and fascinating, and it entices prospects to remain on the positioning to discover a bit longer.

ecommerce trends bliss interactive content

Webinars and whitepapers

Informational content material, like a webinar, e-book, or white paper, can place your enterprise as a go-to for trusted data. To ship site visitors to your website, strive posting this sort of academic content material in your web site and linking to it from social media or a advertising and marketing electronic mail.

Blog posts and movies

Solo Stove provides precious content material to its outdoor-loving prospects utilizing a weblog and YouTube channel. The content material consists of tips about constructing smoke-free fires and concepts for DIY yard tasks.

ecommerce trends solo stoves video tutorials

2. More prospects are purchasing via social media

An estimated 3.6 billion individuals worldwide use social networking platforms, with Americans spending about two hours per day on social media. This means companies that may discover their goal market on these platforms have a singular alternative to spice up their visibility and drive gross sales.

The hottest social media networks are Facebook and YouTube, attracting 63% and 61% of web customers. Still, it’s important for companies to think about the place their audience is earlier than implementing a social technique. Each platform can present demographic data of its customers, together with age, gender, schooling, and revenue.

About 37% of U.S. web customers between the ages of 18 and 34 have made a purchase order utilizing social media. More than one in four U.S. on-line shoppers between the ages of 25 and 34 have tapped on “shop now” choices on Facebook to make purchases.

ecommerce marketing trends 2020 shop social

Businesses that make their digital media shoppable allow prospects to finish purchases with a faucet, eradicating the friction of asking prospects to modify to an internet site to purchase an merchandise. This development is prone to develop in recognition as social media platforms present companies with the flexibility to promote via their app. Facebook and Instagram, for instance, lately arrange in-app shops that corporations can inventory, permitting prospects to finish a transaction with out leaving the app.

Many ecommerce platforms may also be built-in with social media as half of an omnichannel technique, giving companies the benefit of managing product stock, transport, achievement, and customer support centrally.

3. Personalization is a brand new customary

Amazon and Netflix have created a excessive customary of expectations with regards to tailor-made suggestions. Not solely do greater than two-thirds of customers assume manufacturers should personalize their content material, however 42% are irritated when offered with data that’s irrelevant.

Personalization is about delivering an expertise personalized to your viewers. In order to do that, companies should perceive their prospects by monitoring common and particular person information. You can monitor the place website site visitors is originating and supply foreign money and language choices. Take a take a look at how LARQ acknowledges the wants of its world viewers by giving prospects the choice to view net content material in English, French, Spanish, and German.

2020 ecommerce marketing trends personalization

Some ecommerce platforms present the flexibility to find out if a customer is new or returning so you’ll be able to welcome them with an acceptable greeting. You may also observe looking and buying historical past and personalize communications based mostly on behaviors.

Here are methods to personalize a buyer’s expertise:

  • Use their title within the topic line and physique of emails.
  • Provide product suggestions straight on the web site with follow-up electronic mail advertising and marketing.
  • Send a message to prospects that haven’t engaged with your enterprise lately to supply a reduction.
  • Send a birthday promotional provide.
  • Acknowledge loyal prospects with a shock reward after a sure quantity of purchases.
  • Try personalised video advertising and marketing.

4. Influencer collaborations are a should

Whether they’ve a weblog, create content material on YouTube, or submit on Instagram, influencers domesticate a big following by staying on prime of traits and speaking about related matters. An influencer who has developed a web-based relationship together with your goal demographic can use their attain to advertise your enterprise.

A meals model, for instance, can accomplice with influencers within the life-style and parenting verticals to introduce their product to a broader viewers. The influencers may submit recipes, movies, weblog posts, and social posts to extend model consciousness.

If you’re contemplating this technique, search for influencers on platforms the place your prospects store and take into account your targets. While mega-influencers (like celebrities) provide publicity and massive attain, micro-influencers, or nano-influencers, sometimes have extra direct engagement with their followers. In a examine accomplished by Statista, more than 45% of micro-influencer followers tried a advisable product, and 26.9% made a purchase order after seeing a submit.


2020 ecommerce marketing trends influencer impact on purchasing decisions

An influencer marketing campaign can embody:

  • A overview or endorsement of your product.
  • A reduction code that can be utilized by their followers.
  • Contests or giveaways.

5. Conversational commerce for customer support

Americans are spending extra time on messaging apps, notching 24 minutes per day in 2020, up from 20 minutes the yr earlier than. Driven by the recognition of platforms like Facebook Messenger and WhatsApp, companies at the moment are turning to digital messaging to attach with prospects.

2020 ecommerce marketing trends skullcandy coversational commerce

Known as conversational commerce, this technique takes benefit of the immediacy of digital messaging to supply customer support that’s private and extremely responsive.

Conversational commerce usually takes the shape of automated chatbots that act as a buyer’s digital assistant, answering questions and facilitating buying selections. Some platforms additionally allow prospects to finish transactions straight in-app.

Brands that efficiently implement a conversational commerce technique can construct buyer loyalty and enhance their customer retention rate, as nearly one-third of consumers use chat to find out if companies are reliable and credible.

6. Videos, movies, movies

One of the most well-liked on-line actions for cell and web customers is watching movies for music, leisure, data, and DIY suggestions. About 85% of web customers within the United States eat video on a weekly foundation. YouTube is the main on-line platform with a reach of 90% within the United States, adopted by Facebook with 60%.

Video content material is a dynamic means for companies to have interaction prospects and assist with choice making. Furniture model Burrow makes use of movies to indicate how simple it’s to place their furnishings collectively, utilizing it in tandem with a product picture and outline.

2020 ecommerce marketing trends video

Videos may also be used to ask prospects behind-the-scenes and make a model really feel approachable and personable.

7. Growth of AI and machine studying

Artificial intelligence has many functions, however from a advertising and marketing standpoint, it includes analyzing information about client conduct to make knowledgeable enterprise selections. As extra information is gathered, algorithms develop into extra correct.

AI can use information a couple of particular phase of prospects to foretell group conduct. This data may help a model goal related prospects, set worth factors which might be almost certainly to transform, and decide advertising and marketing campaigns to audiences which might be almost certainly to reply.

Fashion brand Natori used an AI advertising and marketing platform to guage inventive property for a product launch.

2020 ecommerce marketing trends AI marketing natori

The system made correct predictions about buyer response to the proposed campaigns and helped generate new prospects and a 500% return on ad spend.

AI may also be used to research particular person buyer conduct to ship related product suggestions and personalised search outcomes. By guaranteeing prospects see essentially the most pertinent merchandise, you’ll be able to enhance their purchasing expertise and the chance of changing.

Artificial intelligence is anticipated to have broad adoption worldwide within the coming years.

8. Cross-channel advertising and marketing is a should

Businesses enhance their probability of connecting with prospects by being current on a spread of channels. Multi-channel advertising and marketing doesn’t imply you should be on each channel, however specializing in the platforms your viewers frequents maximizes your visibility and creates alternatives to attach.

Personal water air purifier model LARQ interacts with prospects on Facebook, Instagram, YouTube, Twitter, and their own blog. LARQ additionally takes benefit of the truth that 59% of shoppers analysis and comparability store on a market when making a purchase order, internet hosting its retailer on Amazon  to entice prospects into their gross sales funnel as an alternative of a competitor’s.

2020 ecommerce marketing trends cross channel marketing LARQ

According to an Adobe survey, prospects search for data on a number of channels when researching a purchase order:

  • Brand web site: 48%.
  • In retailer: 40%.
  • Reviews: 38%.
  • Social networking websites: 22%.
  • Video channels: 19%.

Businesses ought to take into account this when advertising and marketing. An organization that launches a brand new product can implement a multi-channel technique through the use of an electronic mail marketing campaign, on-line advertisements, product demos on YouTube, and partnership with an influencer. Once a buyer has seen the product and clicked via to the model web site, they may discover tips about a weblog submit, video testimonials, and a web-based chat to reply questions.

9. Smart retargeting advertisements are efficient

Retargeting is an advert technique designed to have interaction shoppers who’ve interacted together with your web site. Using cookies, you’ll be able to present advertisements to those prospects once they go to social media platforms, like Facebook, search engines like google, and different websites. Retargeting retains your model on the forefront of shoppers’ minds and encourages them to return to your ecommerce shop.

Retargeting generally is a extremely efficient technique. More than one-quarter of prospects return to a website after seeing a retargeting advert. Website guests which might be retargeted are 70% more likely to transform than common web site guests.

ecommerce marketing trends 2020 remarketing

From The 8 Best Remarketing Ads the Internet Has Ever Seen

Smart retargeting is predicated on buyer conduct, making content material related to the buyer in an effort to enhance the probabilities of changing. You can customise your retargeting based mostly on the pages prospects seen and the actions they took. Here are examples of how advertisements may be focused:

  • A buyer that seen a product however didn’t add it to the cart may be served an advert for that actual merchandise.
  • A buyer that added an merchandise to a cart however didn’t full checkout may be served an advert for a reduction or free transport.
  • A buyer that seen a specific product class may be served an advert for objects in that area of interest.
  • A buyer that bought a product may be served an advert for a related product.

You may also retarget based mostly on how lengthy a buyer was in your website, specializing in those that frolicked looking your website and excluding those that left after a number of seconds.

When must you comply with a brand new ecommerce advertising and marketing development?

Now that you realize the important thing traits which might be producing consideration amongst entrepreneurs, it’s time to resolve which of them fit your firm. Here’s what to think about earlier than you dive in.

Will the development attraction to your audience?

Adopting a brand new advertising and marketing technique can solely achieve success if it fits the demographic you’re attempting to achieve. Equip your self with as a lot details about your audience as you’ll be able to. Where do they spend their time on-line? What is most vital to them? Choose a advertising and marketing development that is sensible on your prospects.

Is it a sensible enterprise transfer to undertake the development?

Consider the development throughout the larger image of your enterprise’s targets and aims. How a lot does it value to do that technique? Do you could implement new software program and alter your workflow? What sort of return do you count on? Are you going to fall behind your rivals in the event you don’t undertake the development? Do your analysis and take into account if the development is sensible for your enterprise.

Choose the best ecommerce traits for your enterprise

As shoppers shift extra of their consideration and {dollars} on-line, companies should take into account advertising and marketing methods to answer their preferences and keep related. To recap, listed below are the highest 9 traits value contemplating:

  • Quality content material
  • Social media purchasing
  • Personalization
  • Influencer collaborations
  • Conversational commerce
  • Videos
  • AI/machine studying
  • Cross-channel advertising and marketing
  • Retargeting
  • Marketing traits are at all times altering with expertise, so preserve an open thoughts and take into account every technique within the context of your organization’s targets and buyer wants.

    About the writer

    Leigh-Anne Truitt is a component of the search engine optimization group at BigCommerce the place she researches and discovers methods to extend natural site visitors. Prior to becoming a member of the ecommerce trade, Leigh-Anne perfected her advertising and marketing abilities at The University of Texas at Austin and CanIRank.