How to Increase Customer Perceived Value: 13 Psychology-Backed Strategies

An experiment was performed for wine tasters someday in the past. The volunteers obtained two bottles of wine and have been advised to describe the style of every one. Bottle A got here with a price ticket of $5, whereas the opposite bottle had a price ticket of $45.

While each bottles had the identical actual wine in them, most volunteers claimed the pricey wine tasted higher than a budget bottle.

customer perceived value - pricier wine tastes better to consumers

This is perceived worth in motion! So how does all of it work and how will you enhance the perceived worth of your services or products? Read on to discover out.

What is buyer perceived worth in advertising?

Perceived worth is a buyer’s view or appraisal of a services or products primarily based on their notion of its prices and advantages. This consists of whether or not it meets (or will meet) their wants and expectations, the way it compares to rivals, and its high quality.

Studies have shown that our mind is wired to make decisions primarily based on emotional triggers—and that features buying choices. So, relatively than contemplating manufacturing prices when assessing whether or not a services or products is definitely worth the worth, they depend on subjective judgments and feelings.

definition of customer perceived value

The energy of buyer perceived worth

Leveraging the facility of notion may also help your enterprise in a number of methods, together with:

Charge increased costs

As the perceived value of a product rises, companies can cost a better worth or promote extra models, leading to elevated income. For instance Apple released a polishing cloth in 2021 with a $19 tag.

customer perceived value - apple's $19 polishing cloth

The New York Times referred to this pricing as “bold even by Apple’s standards, a company whose legions of loyal customers are conditioned to steep stomach prices.” Interestingly, the sprucing fabric was Apple’s most back-ordered merchandise in October 2021.

Crazy proper? But that’s what the facility of notion can do.

Greater buyer satisfaction

Customer satisfaction is normally a perform of worth. When your clients understand your merchandise properly, they’re extra apt to really feel their wants are being met—particularly to validate their funding. Remember that you just want to ship on this worth, nonetheless, so that you aren’t setting them up to be upset in the long term.

Improve buyer loyalty

By convincing purchasers that your gadgets are extra helpful than rivals, you enhance your possibilities of growing lasting connections with them. For instance, here’s what PC Mag has to say about Apple’s sprucing fabric.

The Apple Polishing Cloth absolutely demonstrates the facility of the corporate’s branding—it doesn’t even matter that Apple’s official web page on how to clear your system(Opens in a brand new window) suggests solely that you just use a “clean, damp, lint-free cloth.” So lengthy as Apple sells a product that matches the definition, followers will purchase it.

Increase demand

Of course, people with a positive impression of your product are extra probably to convert and unfold optimistic word-of-mouth, leading to higher demand.

Easy methods to improve a product’s perceived worth

We have seen how notion advantages companies. But how can we forge this notion? Here’s how to improve perceived worth to your small business?

1. Create shortage

When you point out {that a} product is restricted in availability, you recommend that it’s both operating out as a result of it’s widespread, or uncommon as a result of it’s helpful.

This is among the most prevalent strategies utilized by ecommerce web sites to induce FOMO and improve conversions.Here are some straightforward and efficient examples of shortage copy:

  • 20% low cost ends in two days
  • Out of inventory / solely X left in inventory
  • Limited to x per purchaser
  • Your merchandise is saved in a basket for quarter-hour


how to increase customer perceived value - out of stock example

2. Increase the worth

As you noticed within the wine-tasting experiment, and as other studies show, shoppers usually affiliate a better worth with extra worth. Social psychologist Robert Cialdini explains that clients have a tendency to substitute worth for high quality, particularly after they’re unfamiliar with a product.

Just keep sensible about it—you don’t want to cost $19 for a cleansing fabric like Apple. Experiment together with your product pricing technique and discover that candy spot.

customer perceived value - pricing strategy matrix

Image source

3. Show markdowns

Another method to improve buyer perceived worth is to present that your product is value greater than the given worth. For instance, you might:

  • Provide the unique worth should you’re operating a sale or bundle low cost
  • Indicate different financial savings or beneficial properties the shopper can get, similar to time and sources and what these are valued at.

The New York Times does this beneath by displaying that you just aren’t paying for a greenback’s value of reports per week, however relatively, $4.25 value of reports, however just for $1.

how to increase customer perceived value - price markdown example

Image source

Many shoppers are used to seeing offers like this  on online shopping sites. Just be sure you keep trustworthy and don’t overexaggerate, in any other case you might give off the impression of being a sleazy infomercial if you’re not cautious.

4. Use allure pricing

Notice how nearly the entire costs you see finish in “99”? For occasion, if one thing prices $5, they show $4.99 as opposed to $5, or $999 as opposed to $1000.

This tactical pricing technique is named “charm pricing” and in accordance to the Journal of Consumer Research and this MIT study, shoppers understand “odd prices” to be cheaper than they are surely.

The on-line gross sales platform Gumroad examined this and found that it drastically elevated their conversion charges. Here are the outcomes of the experiment:

how to increase customer perceived value - charm pricing example

5. Include high-quality visuals

One challenge web shoppers face is just not having the ability to bodily contact a product to affirm its authenticity or assess its high quality. This means you want to use high-quality visuals that show its greatest options and advantages. Bellroy does a fantastic job with this on its web site with a slider bar that permits you to examine pockets sizes primarily based on variety of bank cards you’re utilizing.

customer perceived value - bellroy's wallet slider

6. Display buyer testimonials and evaluations

Prospective clients are keen to study what current clients consider a services or products. In truth,  93% of persons are influenced by on-line evaluations, and on-line product evaluations are trusted 12x greater than a producers’ description. This makes it essential to embrace buyer testimonials and evaluations in your web site and social media channels.

Not solely will they enhance your perceived worth, however they’ll additionally ease anxieties of potential clients, set you aside from rivals, and construct your credibility and belief.

7. Offer top-notch buyer assist…

Not solely do companies that present memorable consumer experiences get word-of-mouth suggestions, wonderful web evaluations, and higher buyer retention charges, but additionally, clients are prepared to pay extra for a greater expertise and assist.

Personalized assist raises the perceived worth of your services.

Here are some buyer assist concepts to enhance product worth:

  • Provide a premium neighborhood to your clients
  • Offer a periodic dwell conferences with clients
  • One-on-one consultations and conferences with shoppers

8. …and a seamless person expertise

Speaking of buyer expertise, clients ought to have a great expertise in all their interactions with your whole digital property. Make certain you optimize

  • Fast web page pace
  • A top quality expertise freed from annoying popups
  • Mobile performance
  • Accessibility
  • Attractive design
  • A wide range of cost strategies
  • An straightforward checkout course of


9. Leverage influencers

Getting somebody your viewers is aware of and trusts to endorse your services or products could make an enormous distinction in your perceived worth. You don’t have to lay our a fortune on celeb endorsements. Simply discover trade influencers in your area of interest and use our ideas for influencer collaboration and outreach.

10. Pay shut consideration to your branding

The significance of branding in buyer notion can’t be overemphasized. Regardless of how wonderful your items or providers are, your shoppers could overlook the precise worth you ship in case your branding and design are off.

To use branding to your benefit, be sure you have a constant and enticing model id throughout your whole property, each digital and bodily. This consists of your web site, social channels, emails, packaging, swag, signage, and extra.

Daily Harvest is an ecommerce firm that mixes correct branding and beautiful product graphics to promote nutritious smoothies.

11. Offer free trials and samples

No one has as clear an understanding of your product as you, and never everybody will learn by means of its options or advantages.

Instead of telling prospects how unbelievable your service is, enable them to expertise the it themselves by offering free trials and samples. Regardless of whether or not they use it, the mere provide demonstrates confidence which might enhance its perceived value.

As a part of their consumer acquisition technique, a number of B2B SaaS suppliers present free plans and short-term trials, enhancing their merchandise’ perceived worth.

12. Be socially accountable

One means to attraction to feelings to enhance your clients’ notion of your model and product is to use social accountability.

Studies present that clients are ready to pay additional for gadgets made by socially accountable enterprises. Humans are a cooperative species by nature. We feels good after we do acts of kindness for others, however we really feel even higher after we earn one thing whereas doing it.

Consider donating a portion of your proceeds to a trigger you care about or giving again to the communities of which you’re a half.

People love shopping for from such companies, and it boosts their perceived value.

13. Know what issues to your viewers

Even in case your product is the most effective available on the market, it’s not going to matter if it doesn’t resonate together with your clients. You want to pay attention to the emotional elements that encourage them, the advantages they search and the issues they’re trying to keep away from.

Your worth proposition wants to come from an intricate understanding of yoru audience and purchaser personas.

Wrap up

If there may be something to take away from this piece, it needs to be that buyer notion is essential for enterprise success. Your clients are the engine that propels your enterprise ahead, they usually need to know that their money and time are properly spent. So put this want on the heart of all of your advertising efforts, observe the information on this put up, and you’ll improve the perceived worth of your items and providers.

  • Introduce shortage
  • Increase the worth
  • Show markdowns
  • Use allure pricing
  • Include high-quality visuals
  • Display buyer testimonials and evaluations
  • Offer top-notch buyer assist…
  • …and a seamless person expertise
  • Leverage influencers
  • Pay shut consideration to your branding
  • Offer free trials and samples
  • Be socially accountable
  • Know what issues to your viewers
  • About the writer

    Bhujal Patel is a marketer and search engine marketing, captivated with serving to companies get extra income and revenue by means of custom-made methods. He lives in Toronto and writes about enterprise concepts and scaling natural development at