SMS Marketing: Why It Works + 5 Tips to Succeed

Growing what you are promoting is all about discovering methods to widen your attain however refine your contact. Social media and serps are nice for attain, however personalization is hard. Email is nice for personalization, however inboxes are crowded.

SMS advertising and marketing is the right resolution for this, providing you with broad attain but additionally the power to ship personalized messages to your target market on a channel they use on a regular basis. In reality, Americans examine their telephones 96 occasions per day.

sms marketing - text messaging stats

In this put up, we’ll go over the fundamentals of SMS advertising and marketing, why content material entrepreneurs love to use it, and the way to use SMS advertising and marketing to create a advertising and marketing marketing campaign.

What is SMS advertising and marketing?

SMS marketing, or textual content message advertising and marketing is the usage of textual content messages to attain your viewers—and you might be free to use it in any method you may think about. You can use it for:

  • Flash sale offers and different promotions
  • Announcements
  • Shipment notifications
  • Order monitoring
  • Custom notifications
  • Customer help
  • Location-based advertising and marketing techniques


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Why SMS advertising and marketing works

SMS advertising and marketing is a wonderful advertising and marketing technique for a lot of companies, and for 3 key causes.

People would reasonably textual content than discuss

So, why do entrepreneurs love SMS advertising and marketing? Well, as a result of it really works. And there’s no shock why — seeing as how 89% of surveyed people stated they’d reasonably textual content with a enterprise than discuss on the telephone. And that’s not even scratching the floor when it comes to the cash that you just’ll hold in your pocket with an SMS advertising and marketing technique.

sms marketing - why texting works

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It permits omnichannel advertising and marketing

SMS advertising and marketing can be a vital part to omnichannel advertising and marketing, which ensures that your clients have a seamless expertise as they transfer from their computer systems to their cellular units to your precise retailer. This form of thorough communication will permit you to bear in mind your particular person clients and their wants, finally constructing belief and establishing a relationship.

Engagement charges are excessive

SMS advertising and marketing is in the beginning a permission-based advertising and marketing service—that means you’ll solely be reaching individuals who need to obtain them.

And because you’re reaching inboxes, you’re not competing for consideration on crowded social media feeds or SERPS. It’s for these causes that open charges for SMS advertising and marketing attain as excessive as 98% (electronic mail is normally about 20%)—making it an economical method to interact with clients and prospects.

sms marketing - sms vs email open rates

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And click-through charges (CTRs) are one other story completely. Where regular advertising and marketing techniques solely get a CTR of merely 5 %, SMS advertising and marketing click-through charges can attain a median of 19%.

SMS advertising and marketing ideas & finest practices

Though SMS advertising and marketing boasts of out-of-this-world engagement, it’s necessary that entrepreneurs nonetheless put effort into this advertising and marketing technique to be sure that their clients really convert. Here are our prime 5 SMS advertising and marketing ideas and finest practices.

1. Don’t bombard

SMS messaging permits you to attain your clients wherever they’re, at any time when. But that doesn’t imply you need to. If you textual content them an excessive amount of, this will break belief and trigger churn. The candy spot for SMS advertising and marketing is 3 messages per week.

2. Keep it easy

When prospects and clients opt-in to textual content message advertising and marketing, they’re providing you with their belief. Don’t break it with lengthy messages and spammy clickbait language.

The finest SMS advertising and marketing messages are brief, present related data, and lower the fluff.

sms marketing dos and donts

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3. Segment & personalize

Don’t ship the identical textual content message to your total buyer base. You need your clients to really feel like they’re a part of one thing particular, not simply one other quantity within the crowd. There are loads of easy techniques to personalize your SMS content material:

  • Greet them with their names.
  • Use conversational tone.
  • Recommend services and products primarily based on their buy historical past.
  • Cater the messages to their specific persona.
  • Send unique updates.

An unique restock alert textual content to your loyal clients with the product of their buy historical past is a good way to make your clients completely happy and really feel like they’re getting VIP remedy earlier than you alert most people.

4. Try loyalty applications

Using SMS advertising and marketing to promote what you are promoting’s loyalty program is an superior method to interact and retain your clients.

Some of the most effective loyalty applications contain rewards for purchases, similar to a free drink at a espresso store or 25% off a future buy in the event that they spend a predetermined quantity in a set period of time. Offering these incentives is a temptation that many purchasers can’t refuse.


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5. Leverage surveys and critiques

Feedback is the cornerstone of any good enterprise. Customers like to know that you’re actively listening and attempting to be higher for them, plus you may even flip suggestions into high-converting advert copy.

One method to use SMS advertising and marketing for suggestions is to ask for a assessment on the platform of your alternative with a hyperlink to that platform.

review request sms marketing example

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Or, check out an SMS survey with a number of brief questions that clients can simply reply on a scale. Notice we stated brief. Save the long-form suggestions for an internet survey by electronic mail or a devoted place in your web site.

You may even provide a coupon or promotional code to clients who full a survey for you, regardless of how they fee you. If they offer you a low score, you need to use this promotion to get them to return and hopefully get a second probability to wow them within the course of.

Create an SMS advertising and marketing marketing campaign in the present day

With all of its advantages and flexibility, it’s simple to see why entrepreneurs love utilizing SMS advertising and marketing. Use it to interact your clients, hold prospects within the gross sales funnel, capitalize on remarketing techniques, strengthen your loyalty applications, and construct belief with the individuals who imply probably the most to what you are promoting. And don’t neglect our 5 ideas!

  • Don’t bombard your subscribers.
  • Keep your messages easy and visible.
  • Segment and personalize.
  • Promote loyalty applications.
  • Ask for suggestions by surveys and critiques.
  • About the writer

    David Timm is an editor and author, headquartered in Denver, Colorado, who focuses on content material advertising and marketing and SEO. With years of company expertise underneath his belt, David is thrilled by cutting-edge advertising and marketing and analyzing SERPs and key phrases.